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Cancellation Policy

Thank you for scheduling an appointment with Serenity Financial Services. Please take note of the following policies to ensure a smooth and efficient process: Reschedule: We understand that unforeseen circumstances may arise. Should you need to reschedule, kindly provide notice at least 24 hours before the session. Grace Period: There is a 5-minute grace period for late arrivals to the session. Beyond this timeframe, the session may be subject to cancellation. Nonrefundable: The payment made for your session with Serenity Financial Services is nonrefundable under any circumstances. No Call No Show: If a session is missed without providing a minimum of 24 hours' notice for cancellation or rescheduling ("no call, no show"), the session will be considered forfeited. In such cases, you must book and pay for a new session to secure another appointment. For contracted clients, there may be a fee associated with a "no call, no show" after two missed sessions. We appreciate your understanding and cooperation in adhering to these policies, which contribute to the efficiency and fairness of our scheduling process. Thank you for choosing Serenity Financial Services.

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